Shipping policy


Shipping & Delivery

Thank you for choosing Refined Maison! We strive to ensure your order reaches you safely, transparently, and as promptly as possible. Below is a detailed overview of our shipping process:

Processing Time

  • Orders are typically processed within 1–5 business days (longer during sales or peak seasons). You’ll receive an email confirmation once your order is processed and another when your item has shipped, including tracking details.

At Refined Maison, we aim to make shipping simple and transparent.

Processing Time

Orders are processed within 1–5 business days. Once shipped, you’ll receive an email confirmation once your order is processed and another when your item has shipped, including tracking details.

 

Shipping Rates

  • Free Shipping on all orders over £100.
  • Flat Rate Shipping of £4.99 for orders under £100.

Estimated Delivery Times

  • Standard Shipping – UK & Europe

Countries:

- United Kingdom

- Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Switzerland

- UK & Europe: 7–15 business days

  • Standard Shipping – International

Countries:

- Australia, Canada, Hong Kong, Israel, Japan, Malaysia, New Zealand, Singapore, United Arab Emirates, United States

- International Orders: 10–30 business days


(Delivery times vary depending on stock location and destination country. Exact estimates are shown at checkout and confirmed in your order confirmation email.)

 

Tracking & Updates

Every order comes with a tracking number so you can monitor your delivery.

Delivery estimates are updated in real time on each product page and confirmed again at checkout to ensure transparency.

Please note: actual arrival times are subject to carrier schedules and customs processing where applicable.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery location, order weight, and chosen shipping method.

Order Tracking

Once your order ships, you’ll receive an email with a tracking number. You can use this to follow your item’s journey via the carrier’s website.

Late or Delayed Orders

  • If your order doesn’t arrive within the estimated timeframe, please contact us at contact@refinedmaison.com with your order number.
  • Allow 2 business days for tracking to update post-shipment before raising a claim.

Damaged or Missing Items

  • If your order arrives damaged or an item appears missing, contact us within 48 hours of delivery. We’ll work quickly to resolve the issue.

Shipping Restrictions

Currently, we do not ship to p.O. boxes or unverified addresses. We reserve the right to hold or cancel orders if an address cannot be delivered to or verified.

Changes to Your Order
- If you need to make changes to your order (shipping address, item changes, etc.), please contact us as soon as possible. We can only accommodate changes if your order has not yet been processed or shipped.

Contact Us
If you have any questions or concerns regarding our shipping policy, please don’t hesitate to reach out to our customer service team at refinedmaison@gmail.com or contact@refinedmaison.com

Thank you for shopping with Refined Maison! We appreciate your business and look forward to serving you.